We pride ourselves on offering
exceptional care to your pets, and recently had a 97% approval rating by our
clients filling in 'client survey forms' after their visit to us - so thank you
very much to our wonderful clients, and for your continued support.
The highest praise we have received is from the Royal College of Veterinary Surgeons, who inspected us in June 2018, the summary was
"This is a super practice"
Other comments from their report:
"There is very little to add that could be improved here"
"There was strong evidence of a desire to constantly improve and share knowledge, with an ethos of ongoing improvement"
"The wards were spacious and bright, and provide excellent accommodation for in-patients"
"The waiting area was well organised for species separation"
are some recent testimonials:
"We have been through some trying times with our dogs and have always found every vet here caring and understanding. Great people make a great practice"
Mr C, Ripley September 2018
"Fantastic service, very responsive, super helpful and caring staff - 100% satisfaction"
Mr L, September 2018
"Very happy - been using this Practice for 18 years, and always found the staff to be helpful and courteous"
Mr H, Ashover, July 2018
"Amazing customer service, would never go anywhere else"
Mrs S-B, Pinxton, July 2018
"We are delighted how Millie has been treated, and communication between us. 100% satisfied :)" Mrs Gee, Whatstandwell, June 2018
"I love coming here, everyone is always so nice, whatever is wrong with my pet. Makes it less traumatic!"
"Thank you for looking after Poppy. You are such a compassionate and caring team, showing such genuine warmth towards animals and their owners."
Mrs Shaw, Riddings, March 2018
"We find your staff friendly and helpful. The treatment is first class and I recommend your practice to all my friends."
Miss Fowler, Langley Mill, February 2018
"Would never take my animals anywhere else! The best vets, support staff, receptionists you could ask for. I can never thank you enough for your support over the years."
Mrs R Ingram, December 2017
"This veterinary practice is superb. Friendly, professional and caring. Thank you so much"
Mrs Mountford, December 2017
"Excellent, friendly, helpful and always able to get in on same day. Brilliant thanks."
Mrs Taylor, Crich, November 2017
"Fantastic consultation, answered all our questions and was very informative, didn't rush us"
Mrs Griffiths, Selston, November 2017
"I have entrusted my animals with Alfreton Vets Hospital for
over 10 years now. One of the most amazing, devoted and calm individuals, is
Clare H on the reception desk. Wow! When I have phoned, frightened, distressed or just
needing a general appointment, this lady has truly gone beyond the call of
duty. She has brilliant advice to offer, works speedily to accommodate and is
everything you would expect from a ‘top notch’ receptionist.
Our animals are a major part of our family and when they are
poorly, Clare ensures we are in good hands. Thank you Clare"
Mr Barlow, Ripley, Sept 2017
"Thank you for the outstanding care you have all given to Mitzy through her long and eventful illness! She is happily back outside terrorising the rodent population. All thanks to the last minute appointments and consultations readily given. Thank you again"
Mrs Cummings, Sept 2017
"Very good. Helpful, friendly, would recommend to anyone"
"We've been with you for years. We stay because all staff care about patients, 4 legged and 2 legged"
Mr Berrisford, Sept 2017
Mrs Platt, Sept 2017
"Thank you for helping my dog. Your staff are incredible - very kind and caring. Nothing is too much trouble."
Ms Inglis, Aug 2017
"Absolutely fantastic, great service and friendly above and beyond"
Ms Law, May 2017
of Nottingham Veterinary School
There are 8 vet schools in the
UK, and we regularly have students 'seeing practice' with us as part of their
training. They will observe what our vets do, and learn on their way to qualifying.
We are happy to play this small part in training the vets of the future!
We have also helped vet students from Nottingham University with their 'elective projects' - the students have the opportunity to plan a study, which hopefully will give us (as a profession) more information about our patients and their diseases. For example, one student (Laura) came for a week to see how many dogs were seen by us with lumps, and what type of lump they had. It's amazing to think that no one had ever done this in the UK, but thanks to this study (by Laura Lump as she was known to us!!!!) we have a better idea of the number of dogs with lumps, and what they were (e.g. fatty lumps, cancerous ones, or benign ones).
Some feedback from 2 recent students:
'This is a really good placement for anyone interested in small animals with a particular interest in internal medicine, cardiology and dermatology. The vets are really good at discussing cases with you and the whole team is really friendly.'
'Really good placement, saw some very interesting cases. The vets and nurse were willing to answer questions/discuss cases. Would definitely recommend.'
Derbyshire Police Dogs
We are proud to be the
veterinary surgeons who look after the local Derbyshire police dogs.